TruHome Servicing Frequently Asked Questions
Q: How do I contact TruHome? A: Please contact them at (877) 204-0569.
Q: Who is TruHome Solutions (THS)? A: TruHome Solutions is a mortgage banking company formed in 2004. They provide several financial services including mortgage servicing. THS focuses on providing services to credit unions and they support more than 50 credit unions and regional banks, nationwide. THS oversees a loan portfolio of more than 70,000 loans totaling $11 Billion.
Q: Was Clark County Credit Union purchased by THS? A: No, THS will be a vendor of the credit union with no ownership.
Q: Did Clark County Credit Union purchase THS? A: No, the credit union will have no ownership in THS.
Q: Why is Clark County Credit Union moving its loan servicing to TruHome? A: Because THS focuses their business on assisting credit unions and small to midsize banks, the credit union’s management team believes the level of member service and loan product opportunities will increase for our members. THS has a reputation throughout the mortgage industry for the standard of service and personal attention that members of credit unions receive.
Q: How will this change impact me? A: We expect the impact on our members to be minimal. Your loan number will remain the same and you will still be able to make payments in the same way you did prior to this change. You may need to redirect your automatic payments if you pay your mortgage from another institution, and you will have to update your automatic debit form if you pay electronically from your Clark County Credit Union account.
Q: Who will I call if I need assistance with my mortgage? A: If you need assistance with your mortgage you can continue to call the phone number on your mortgage statement. Once your loan is transferred, that phone number will change, but you will still be able to obtain assistance as in the past by calling the customer service line on your statement.
Q: If I mail in payments, where should I send them? A: Please direct the payee to “TruHome Solutions.” As a national servicing company, TruHome will probably be on your other financial institution’s list of payees who accept electronic payments. If this is not the case, you can set up the account using the address below:
TruHome Solutions, LLC P.O. Box 219958 Kansas City, MO 64121-9958.
Q: If I make payments over the phone, how can I continue doing this: TruHome will accept payments over the phone payments. There is no charge for this service. You can reach the payment center by calling 866-217-6113. Q: What if I make my payment through a pre-authorized automatic payment arrangement (ACH): A: It will be necessary for you to re-establish that arrangement with TruHome Solutions. Your Welcome Letter from TruHome will include the form authorizing TruHome Solutions to debit the account you designate for future payments.
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